Fiduciary Outsourcing
IT Leader Cuts Procurement Costs with the Perfect VoIP System
Gained advanced features and better customer service
Overview
Berger has an extensive history meeting the technology needs of several companies.
For five years, he has worked at Fiduciary Outsourcing, including three years as the benefits management company’s VP of Information Technology. Berger’s areas of responsibility is to manage the entire IT system, including the cloud, network, and infrastructure.
Fiduciary Outsourcing is a 3(16) retirement plan fiduciary. Its goal is to ensure timely and compliant administration services for companies’ retirement plans in ways that save time and reduce fiduciary risk.
Anthony Berger
ViB Community member since 2023
VP Information Technology, Fiduciary Outsourcing
“After requesting to receive contacts in the unified communications as a service category from the ViB Community, I received an email about GoTo. The company’s GoTo Connect VoIP product was the perfect solution for us. We not only lowered our annual phone bill, but also gained many new communication features and much better customer service than from our former provider.”
Challenges faced
Berger faced the critical task of modernizing his company’s IT systems to enhance remote work effectiveness. Among the key areas requiring an upgrade were its outdated phone system.
The pandemic and subsequent shutdown had exacerbated phone call issues, with employees using personal phones for business calls, leading to complications in both personal and work lives.
He needed a solution quickly, but faced various challenges when he attempted to find the right solution vendor on his own, including:
- Lengthy and unsystematic online research process and among peers
- Unsatisfactory solutions that fell short his requirements
- Expensive options that exceeded the company’s budget
I searched on the internet and talked to my peers. Some good products came my way, but something was always off, for example, the price was too high or they lacked all the features we needed. I had to explore so many rabbit holes, but they all came up empty."
How the ViB Community helped
In early 2023, Berger attended a ViB-hosted webinar to stay updated on the IT industry. Impressed by the presentation and valuable insights, he joined the ViB Community to further discover potential solutions that could meet his needs.
Upon joining the ViB Community, he opted in to learn about vendors in areas relevant to his interests and the need to upgrade Fiduciary Outsourcing’s IT systems. Specifically, he requested to receive information from unified communications as a service. That’s how he found the right communications software provider, GoTo.
Solution discovered through the ViB Community
Berger said GoTo Connect has changed the game for Fiduciary Outsourcing’s team, who, since the pandemic, work from home three days a week.
With the company’s new VoIP solution provider, his team now benefits from several new phone system features including:
- Access to voicemail transcripts
- Multi-factor authentication
- Messages forward to email and SMS messaging
- Soft phone capabilities, which prevent personal number exposure on employees mobile devices
Benefits of joining the ViB Community
Along with finding an ideal mobile phone system for his company, Berger likes the ViB Community for several reasons:
- Easy to stay connected to an active technology community
- Able to learn about new technology solution developments
- Can request information from vendors in relevant service categoriesÂ
- Finds solutions would not have otherwise known about
- Has access to ViB’s easy-to-use communication portal
About the ViB Community
The ViB community is an active network made up of millions of technology decision-makers and influencers from a wide range of industries, including software, cybersecurity, cloud computing, and more. ViB curates programs based on community member preferences and each member is matched with solution providers that fit their interests and needs. If you play a role in evaluating technology and services for your organization and find it tough to stay up to date with emerging technologies, join the ViB community here: vib.communityÂ
